Marketing and operations moves for plumbing businesses
Three moves we’d start with in a small plumbing business: text every customer your Google review link after the job, send a clear written quote with a yes-step, and check every job’s margin before you price it.
Get customers
- Text every customer a review request within an hour of the job. Emergency calls are the best moment, once the water’s back on.
- Get your official Google review link and turn it into a ready-to-send text.
- Know the FTC fake review rule before you ask for reviews.
Win the job
- Use a quote template with a one-step yes. Split labor from materials, and always fill in what’s not included.
Keep customers
More moves for this section are on the way. Follow on Telegram for the daily move in the meantime.
Run the business
- Check the job’s margin before you quote. If you only count materials, the job will look more profitable than it is.
- Plumbing software: what fits, what it costs, from free invoicing apps to ServiceTitan.